Kenyan Call Centers
Sub-Saharan Africa’s fastest-growing economy, Kenya, is emerging as an ideal call center destination looking to establish itself in the region.
One key factor in Kenya’s reign as the economic hub of East Africa is the rapid growth of its IT and telecommunications sectors. As of 2009, Kenya made strides to update its telecommunications infrastructure by investing in submarine fiber-optic cables. This measure has created an affordable and easily accessed communication network.
These efforts to modernize are sure to continue to set Kenya apart from other outsourcing options. The country continues to invest in diversifying its economy and preparing those entering the competitive workforce with the necessary skills.
The Call Center Industry in Kenya
Kenya is poised to become a strong challenger in the world of contact center outsourcing. Already considered an economic, commercial, and logistic hub, the country continues to invest in measures to further support all business sectors.
In fact, Kenya ranks 56th for ease of doing business — several positions higher than its competitors like the Philippines and India. Call center leaders can enjoy Kenya’s commitment to easily obtainable electricity, building registration, and other necessities for a burgeoning business.
The Call Center Workforce in Kenya
Kenya not only offers one of the most affordable workforce rates in the region — but also one of the more educated labor pools in East Africa. In fact, the country has invested in training programs focused on industry-specific skill sets to create qualified pools of potential employees.
The country also boasts a very young population, with over 56 percent between the ages of 15 and 59 years old. This same pool of prospective call center employees has garnered strong computer skills and spoken English from the secondary school system.
Major Outsourcing Cities in Kenya
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Nairobi | 19h 42m | 16h 31m | 15h 14m | |
| Mombasa | 20h 12m | 17h 4m | 15h 46m | |
| Kisumu | 19h 25m | 16h 12m | 14h 54m | |
Industry Experience
Our Kenyan outsource call centers have direct experience in the following industries:
- Video Game
- Travel & Hospitality
- Telecom & Cable
- Solar
- Retail & Ecommerce
- Political
- Mobile App
- Medical
- Internet of Things (IoT)
- Insurance
- Healthcare
- Government
- Fundraising & Non-Profit
- Energy & Utility
- Education
- Direct Sales
- Direct Response
- Data Breach
- Consumer Products
- Class Action
- Catalog
- Cannabis
- Broadband & Wireless
- Banking & Financial
- And more!
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