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Direct Sales Call Centers

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Direct selling depends on a distributed rep network, and that network only performs if it’s supported. When a rep can’t get an answer about a commission or an order, they stop selling.

Whether a large-scale organization or an entrepreneurial startup, direct seller support via a contact center partner provides your partner reps a seamless experience to increase their sales, answer common questions, and provide fast and effective ordering services for your end customers.

Managing a distributed rep network is mostly administration: product questions, commission disputes, order status, onboarding. A BPO partner absorbs that volume so your team can focus on the business. BPO partners can handle all your direct sellers’ needs so you can focus on your business and stay flexible with the day-to-day priorities of your organization.

Unlike traditional selling models, direct sales offers proven operational efficiencies to scale and saturate your products and services to the right customers at the right time. But without expert support, customer satisfaction and key business goals can suffer.

Direct sales contact center BPOs deploy 24/7, 365 direct seller support to empower your distributed agents and reps to hit and exceed their key business goals. We score 300+ vetted BPO partners on 100+ performance data points, including rep support experience and order accuracy, so the shortlist we hand you knows how to handle a distributed sales force. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

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Direct Sales Call Center Services

Commonly Outsourced Tasks in the Direct Sales Industry

Our call centers routinely provide the following services:

Provide order support for independent salespeople and their customers.
Assist salespeople with managing their accounts and team members.
Answer questions regarding commissions, payments, and incentives.
Moderation of user-generated content on brand websites and social media properties.

Outsource Call Center Services

Our BPOs have Direct Sales industry experience in inbound and outbound services like:

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

PCI DSS (Payment Card Industry Data Security Standard)
TCPA (Telephone Consumer Protection Act)