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Class Action Call Centers

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Class Action

Class action call centers are a growing resource for law firms looking to quickly and seamlessly connect to the groups and individuals that can benefit from their class action litigation.

Law firms and claims administrators aren’t staffed to absorb a notification wave, and the work isn’t legal work. Discover how a call center partner, specializing in class action notifications and administration, can reach millions of potential clients and assist in the ongoing relationship as your firm focuses their attention on building the best case for your clients.

Class action partners run the notification campaign end to end: email, direct mail, and the inbound call volume that follows each wave. Highly-trained call center agents will serve your class action parties, providing them with the necessary information and coordination so your team can focus on the legal elements of the case.

Selecting a BPO partner that is capable of managing these unique relationships for your class action law firm requires a specific expertise that goes well beyond traditional outbound and inbound operations. Class action law firms need tailored expertise in litigation and class action activities from their call center agents.

We score 300+ vetted BPO partners on 100+ performance data points, including claims administration experience and data handling under court supervision, so the shortlist we hand you understands what’s at stake. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

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Class Action Call Center Services

Commonly Outsourced Tasks in the Class Action Industry

Our call centers routinely provide the following services:

Class member notification campaigns
Inbound claims inquiry handling
Eligibility and status questions
Claim form assistance and submission support
Settlement distribution inquiries
Multilingual notification support

Outsource Call Center Services

Our BPOs have Class Action industry experience in inbound and outbound services like:

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

PCI DSS (Payment Card Industry Data Security Standard)
TCPA (Telephone Consumer Protection Act)
Court-supervised data handling
Confidentiality protocols