Get current outsource call center pricing, along with benefits and trends by region, in our eBook:Download 2026 BPO Market Trends & Pricing

Outsource Technical Support & Helpdesk

Customers expect their software and devices to work. When something breaks, it interrupts their day, and how fast you resolve it shapes what they think of your brand.

When your customers are experiencing technical issues, it’s important to resolve them as quickly as possible. When customers contact your tech support team they are already unhappy, so first-call resolution matters more here than almost anywhere else. Issues can arise at any time, so it’s important to provide a support center that’s available 24/7/365.

Outsourcing your help desk to an experienced tech support call center gives you a skilled extension of your team. Most clients find 30–50% of savings in their existing spend, sometimes over 60%, and put it toward AI-enabled support rather than pocketing it.

Whether you need on-demand application support or general outsourced IT services, providing exceptional customer service levels is a fundamental requirement for your company’s success.

A support agent with a headset assisting a customer at a workstation.

Technical support call center services

General technical support services.
Identification of the customer’s specific issue.
Providing step-by-step solutions and assisting the customer as they perform them.
Verifying that the problem has been corrected.
Post-resolution follow-up to protect retention.

Get a Free Call Center Cost Proposal

URL

This field is for validation purposes and should be left unchanged.

First Name(Required)

Last Name(Required)

Phone(Required)

Professional Email Address(Required)

Company(Required)

Are you currently outsourcing?(Required)

How many agents are you looking to outsource?(Required)

Outsourcing timeline(Required)

This field is hidden when viewing the form

Prospect Status

This field is hidden when viewing the form

Website Form Submitted

This field is hidden when viewing the form

Type of Service

This field is hidden when viewing the form

issue_with_utm_y_n

This field is hidden when viewing the form

Prospect Source

This field is hidden when viewing the form

original_timestamp

This field is hidden when viewing the form

original_source

This field is hidden when viewing the form

original_medium

This field is hidden when viewing the form

original_keyword

This field is hidden when viewing the form

original_content

This field is hidden when viewing the form

original_campaign

This field is hidden when viewing the form

original_referral

This field is hidden when viewing the form

converting_referral

This field is hidden when viewing the form

converting_source

This field is hidden when viewing the form

converting_medium

This field is hidden when viewing the form

converting_keyword

This field is hidden when viewing the form

converting_content

This field is hidden when viewing the form

converting_campaign

This field is hidden when viewing the form

original_landing_page

This field is hidden when viewing the form

converting_landing_page

This field is hidden when viewing the form

converting_term

This field is hidden when viewing the form

original_term

This field is hidden when viewing the form

converting_timestamp

This field is hidden when viewing the form

converting_post

This field is hidden when viewing the form

original_post

This field is hidden when viewing the form

tracking_id

This field is hidden when viewing the form

utm_campaign

This field is hidden when viewing the form

Converting Prospect Source

This field is hidden when viewing the form

Recent Conversion Page

This field is hidden when viewing the form

Test Record

This field is hidden when viewing the form

Bulk Email Status

This field is hidden when viewing the form

Phone(Required)

Our Technical Support & Helpdesk Call Center Partners

Smart technical support outsourcing starts with selecting the right provider. We score 300+ vetted BPO partners on 100+ performance data points, including first-call resolution and KPI history by service type, so the shortlist we hand you has a track record in tech support specifically, not just contact center work generally.

Most clients find 30–50% of savings with a nearshore or offshore provider, sometimes over 60%. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:

Related Call Center Services

Retail Company Exceeds KPI Goals through the Holiday Season

Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.

Full Case Study

Outsource Consultants is an independent CX advisory firm that matches organizations to the right outsource contact centers and CX technology providers. We simplify your customer experience strategy and put the savings we find to work, funding better performance, AI-enabled CX, and the business outcomes you’re measured on.

Our independent, financially agnostic approach sets us apart. Every provider in our network operates under identical commercial terms, there’s no cost to you, and you pay under retail because we know true global BPO market pricing. Our bias is to the partners that perform. With 13 years vetting the mid-market BPO space, our team offers unparalleled expertise in CX and contact center operations.

From a network of 300+ vetted BPO partners and 500+ heavily vetted AI and CX technology solutions, each scored on 100+ performance data points, we build a shortlist matched to your industry, compliance requirements, agent profile, and growth plans, in hours rather than weeks.

Choosing Outsource Consultants as your CX advisor means more than cutting costs. The 30–50% we typically find in your existing spend is the lever, not the destination. It funds the AI investments and performance gains that shift your contact center from a cost line to a growth driver. And we don’t disappear after the match. Our Vendor Management Office stays in the relationship, tracking performance month over month and recommending shifts between labor and AI, because the mix that’s right today won’t be right in 18 months.

vetted BPO partners

performance data points, per provider

Heavily vetted AI + technology solutions

Average CSAT Score