Your Expert CX Advisors
Outsource Consultants is an independent CX advisory firm that matches organizations to the right outsource contact centers and CX technology providers. We simplify your customer experience strategy and put the savings we find to work, funding better performance, AI-enabled CX, and the business outcomes you are measured on.
Our independent, financially agnostic approach sets us apart. Every provider in our network operates under identical commercial terms, there’s no cost to you, and you pay under retail because we know true global BPO market pricing. Our bias is to the partners that perform. With 13 years vetting the mid-market BPO space, our team offers unparalleled expertise in CX and contact center operations.
We match your unique business needs with ideal outsourced contact centers and technology providers. From a network of 300+ vetted BPO partners and 500+ heavily vetted AI and CX technology solutions, each scored on 100+ performance data points, we build a shortlist matched to your industry, compliance requirements, agent profile, and growth plans, in hours rather than weeks.
Choosing Outsource Consultants as your CX advisor means more than cutting costs. The 30-50% we typically find in your existing spend is the lever, not the destination. It funds the AI investments and performance gains that shift your contact center from a cost line to a growth driver. And we don’t disappear after the match. Our Vendor Management Office stays in the relationship, tracking performance month over month and recommending shifts between labor and AI, because the mix that’s right today will not be right in 18 months.
Our History
Outsource Consultants President and Founder Corey Kotlarz had spent years working for a BPO company and was becoming increasingly frustrated with being limited to providing only the solutions that his single company could offer. He frequently worked with clients who had needs that didn’t always align with what his BPO could provide, putting him in the no-win position of either selling a service that wasn’t an exact fit or sending the client on their way – in many cases to have the same conversation with their next prospective partner.
He knew that the best relationships between organizations and their outsource partners are the relationships where the two companies are a perfect fit. He also knew that finding that elusive BPO is often like finding a needle in a haystack, and he knew there had to be a better way.
Creating that “better way” was the catalyst for the creation of Outsource Consultants. Kotlarz realized that if his company could establish a network of BPO providers and do a deep dive into what each one did extraordinarily well, he could help clients bypass the vetting process and skip ahead to selecting the right partner from a list of prospects that were already qualified.
In 2013, Kotlarz started Outsource Consultants in his guest house in his backyard. By 2014, he added two key employees and began to lay the groundwork for success – relying heavily on whiteboards and hand-written notes.
Outsource Consultants created a massive partner network of over 300 vetted BPO partners and 500+ heavily vetted AI and CX technology solutions. This network includes experienced providers from all corners of the world that can provide phenomenal support for any language or service, and can typically do it at a considerably lower cost than the enormous call centers that companies often turn to because they don’t have the time to scour the globe for other options.
Many companies rely on handshakes at trade shows or a Google search to build their shortlist of vendor options. But neither of these methods takes the company’s CX actual needs and requirements into account. Outsource Consultants was determined to put key requirements at the forefront of the call center search and selection process, so we created a database that contains vendor details for over 50 data points. This created the ability to quickly retrieve a list of outsource call centers that match the exact specifications of the client.
As it turned out, this process was exactly what the industry needed. As a result, the company has grown rapidly. The company has been featured on the Inc. 5000 list of the fastest-growing companies in the United States in 2019, 2020, 2021, 2022,and 2023 as well as Ft.com’s list of the fastest-growing companies in the Americas in 2022 and 2023. Regionally, our company has been honored on the Inc. Midwest list in 2022 and 2023. Outsource Consultants was also named to the Minneapolis/St. Paul Business Journal’s Fast 50 list in 2020, 2021, 2022, and 2023 and distinguished as one of the Best Places to Work by the Minneapolis/St. Paul Business Journal.
Today, Outsource Consultants operates out of a high-rise office building, and the team has grown to over 27 full-time employees.
We constantly expanding our network of top-performing BPO partners and CX technology providers, while refining our systems and processes to deliver exceptional service and foster WIN-WIN partnerships with our clients
