Your customers have plenty of options as they plan their travel. Your competitors are often across the street, at similar prices, with similar amenities. The booking call is frequently the first real conversation a traveler has with you, and it sets the tone for everything after it.
Your front desk staff is busy enough handling guest satisfaction and general customer service. An experienced outsource partner takes reservations off your front desk and puts them with agents trained on booking flows and cross-selling. Most clients find 30–50% of savings in their existing spend, sometimes over 60%.
Common Services Provided by Reservations & Booking Contact Centers
- Assist customers and guests with securing new reservations.
- Change, upgrade or cancel existing reservations.
- Manage reservations booked through phone calls, your website, or a third-party service.
- Provide general information about your company and your service offerings.
- Answer questions about your amenities and the surrounding area.
Our Outsource Reservations & Booking Call Center Partners
We score 300+ vetted BPO partners on 100+ performance data points, including conversion rate on booking calls and upsell performance, so the shortlist we hand you has a record in reservations specifically.
Our partners operate worldwide and can support travelers in the languages your guests actually use. Most clients find 30–50% of savings with a nearshore or offshore provider, sometimes over 60%. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.
Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:
Retail Company Exceeds KPI Goals through the Holiday Season
Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.
