Get current outsource call center pricing, along with benefits and trends by region, in our eBook:Download 2026 BPO Market Trends & Pricing

Outsourced Customer Retention

Keeping an existing customer costs far less than winning a new one, which makes retention one of the highest-leverage things your support team does. The best call centers don’t just prevent churn, they turn a save into a stronger relationship than you had before the call.

Call center agents who know how to empathize with customers who are unhappy with your product or service can often convince the customer to stick around by tactfully explaining what the customer will be losing or by offering incentives to give your company another chance.

If retention is where you’re losing ground, an experienced outsource partner is usually the fastest way to close the gap. Most clients find 30–50% of savings in their existing spend at the same time, sometimes over 60%.

An agent working through a customer retention call.

Common Tasks Performed by Customer Retention Contact Centers

Work with dissatisfied users to resolve issues and maintain the customer base
Improve customer satisfaction through the swift resolution of problems
Reduce customer effort through easy, efficient interactions
Manage loyalty programs and incentives for your customers
Run proactive outreach to at-risk accounts before they cancel

Get a Free Call Center Cost Proposal

Phone

This field is for validation purposes and should be left unchanged.

First Name(Required)

Last Name(Required)

Phone(Required)

Professional Email Address(Required)

Company(Required)

Are you currently outsourcing?(Required)

How many agents are you looking to outsource?(Required)

Outsourcing timeline(Required)

This field is hidden when viewing the form

Prospect Status

This field is hidden when viewing the form

Website Form Submitted

This field is hidden when viewing the form

Type of Service

This field is hidden when viewing the form

issue_with_utm_y_n

This field is hidden when viewing the form

Prospect Source

This field is hidden when viewing the form

original_timestamp

This field is hidden when viewing the form

original_source

This field is hidden when viewing the form

original_medium

This field is hidden when viewing the form

original_keyword

This field is hidden when viewing the form

original_content

This field is hidden when viewing the form

original_campaign

This field is hidden when viewing the form

original_referral

This field is hidden when viewing the form

converting_referral

This field is hidden when viewing the form

converting_source

This field is hidden when viewing the form

converting_medium

This field is hidden when viewing the form

converting_keyword

This field is hidden when viewing the form

converting_content

This field is hidden when viewing the form

converting_campaign

This field is hidden when viewing the form

original_landing_page

This field is hidden when viewing the form

converting_landing_page

This field is hidden when viewing the form

converting_term

This field is hidden when viewing the form

original_term

This field is hidden when viewing the form

converting_timestamp

This field is hidden when viewing the form

converting_post

This field is hidden when viewing the form

original_post

This field is hidden when viewing the form

tracking_id

This field is hidden when viewing the form

utm_campaign

This field is hidden when viewing the form

Converting Prospect Source

This field is hidden when viewing the form

Recent Conversion Page

This field is hidden when viewing the form

Test Record

This field is hidden when viewing the form

Bulk Email Status

This field is hidden when viewing the form

Phone(Required)

Our Outsource Customer Retention Call Center Partners

We score 300+ vetted BPO partners on 100+ performance data points, including save rates and post-save retention, so the shortlist we hand you has a record in retention specifically rather than general support work.

Our partners operate worldwide, so we can match you on cost, language, and location. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:

Related Call Center Services

Retail Company Exceeds KPI Goals through the Holiday Season

Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.

Full Case Study

Outsource Consultants is an independent CX advisory firm that matches organizations to the right outsource contact centers and CX technology providers. We simplify your customer experience strategy and put the savings we find to work, funding better performance, AI-enabled CX, and the business outcomes you’re measured on.

Our independent, financially agnostic approach sets us apart. Every provider in our network operates under identical commercial terms, there’s no cost to you, and you pay under retail because we know true global BPO market pricing. Our bias is to the partners that perform. With 13 years vetting the mid-market BPO space, our team offers unparalleled expertise in CX and contact center operations.

From a network of 300+ vetted BPO partners and 500+ heavily vetted AI and CX technology solutions, each scored on 100+ performance data points, we build a shortlist matched to your industry, compliance requirements, agent profile, and growth plans, in hours rather than weeks.

Choosing Outsource Consultants as your CX advisor means more than cutting costs. The 30–50% we typically find in your existing spend is the lever, not the destination. It funds the AI investments and performance gains that shift your contact center from a cost line to a growth driver. And we don’t disappear after the match. Our Vendor Management Office stays in the relationship, tracking performance month over month and recommending shifts between labor and AI, because the mix that’s right today won’t be right in 18 months.

vetted BPO partners

performance data points, per provider

Heavily vetted AI + technology solutions

Average CSAT Score