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Energy & Utility Call Centers

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Energy & Utility

Energy and utility providers have a tough challenge.

They need call center agents that can handle 24/7 customer service while offering deep expertise across areas of safety, compliance, government regulation, and the rising demands of their consumers.

That’s where a specialist partner helps. Agents trained on utility billing, service orders, and outage protocols can handle the routine volume and the storm-week surge without you staffing for the peak year-round.

Commercial and residential customers want different things from the same call center, and the agent needs to know which one is on the line. See how energy and utility call center partners can help you generate long-lasting customer retention and capture more prospective business.

Considering domestic, nearshore, or offshore vendors? We score 300+ vetted BPO partners on 100+ performance data points, including outage-surge capacity and regulatory handling, then hand you a shortlist matched to your service territory. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

Get a Free Call Center Cost Proposal

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Energy & Utility Call Center Services

Commonly Outsourced Tasks in the Energy & Utility Industry

Our call centers routinely provide the following services:

Utility sales and lead generation
Customer support during inclement weather and outages
Inbound customer service
Collections and accounts receivable
Billing inquiries and payment arrangements

Outsource Call Center Services

Our BPOs have Energy & Utility industry experience in inbound and outbound services like:

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

PCI DSS (Payment Card Industry Data Security Standard)
TCPA (Telephone Consumer Protection Act)