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Outsource Collections

Debt collectors have a difficult task. Debtors who have defaulted are almost certainly under cash flow pressure beyond what they owe you, but that doesn’t mean you aren’t entitled to payment for what you delivered. And people go to great lengths to avoid the process altogether. As debt from credit cards, medical expenses, or other expenditures builds up, it is becoming increasingly difficult to secure payment. Successful debt recovery requires walking a fine line between empathy and persistence.

Running an internal collections team can be a challenge, as the stressful nature of the work often leads to employee burnout and retention issues. Outsourcing accounts receivable collections puts the work in the hands of agents who do it every day and don’t burn out on it. Whether you need early or late-stage recovery, most clients find 30–50% of savings against the cost of running it internally, sometimes over 60%.

A collections agent on a call at a workstation.

Commonly Outsourced Collections Tasks

Connect with customers who have defaulted and attempt to collect payment
Use predictive dialer technology to reach customers efficiently
Provide dispute management services
Field inbound calls and handle credit reporting
Use data validation and customer tracking tools to ensure contact information is up to date
Adhere to the Fair Debt Collection Practices Act and applicable state collection laws

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Our Outsource Collections Partners

We score 300+ vetted BPO partners on 100+ performance data points, including recovery rates, FDCPA compliance history, and complaint volume, so the shortlist we hand you has a record in collections specifically.

Our collections partners work both consumer and commercial portfolios, and they use cloud-based dialing to actually reach people. Once connected, they handle the conversation with the sensitivity these situations require. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

Our collections agencies have direct experience in the following industries:

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Outsource Consultants is an independent CX advisory firm that matches organizations to the right outsource contact centers and CX technology providers. We simplify your customer experience strategy and put the savings we find to work, funding better performance, AI-enabled CX, and the business outcomes you’re measured on.

Our independent, financially agnostic approach sets us apart. Every provider in our network operates under identical commercial terms, there’s no cost to you, and you pay under retail because we know true global BPO market pricing. Our bias is to the partners that perform. With 13 years vetting the mid-market BPO space, our team offers unparalleled expertise in CX and contact center operations.

From a network of 300+ vetted BPO partners and 500+ heavily vetted AI and CX technology solutions, each scored on 100+ performance data points, we build a shortlist matched to your industry, compliance requirements, agent profile, and growth plans, in hours rather than weeks.

Choosing Outsource Consultants as your CX advisor means more than cutting costs. The 30–50% we typically find in your existing spend is the lever, not the destination. It funds the AI investments and performance gains that shift your contact center from a cost line to a growth driver. And we don’t disappear after the match. Our Vendor Management Office stays in the relationship, tracking performance month over month and recommending shifts between labor and AI, because the mix that’s right today won’t be right in 18 months.

vetted BPO partners

performance data points, per provider

Heavily vetted AI + technology solutions

Average CSAT Score