Enrollment is a conversion funnel, and the phone is still where it closes. A prospective student who can’t get a straight answer about financial aid goes to the school that picks up.
Across traditional universities and non-profit institutions, education call center agents can now provide contextual and elevated communication that helps students make informed educational choices.
Whether your institution is focused on lead generation, qualification with warm transfers, appointment setting, or even live-chat support, you need highly-skilled BPO services, tailored to education.
The experience a student has with your admissions line is the first real sample of what your institution is like to deal with.
We score 300+ vetted BPO partners on 100+ performance data points, including enrollment conversion and student support experience, then hand you a shortlist across domestic, nearshore, and offshore options. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.
Education Call Center Services
Commonly Outsourced Tasks in the Education Industry
Our call centers routinely provide the following services:
- Student enrollment campaigns
- Lead generation
- Financial aid support
- Student hotline
- Live chat support
- Qualification with warm transfer
- Registration and enrollment period surge coverage
Outsource Call Center Services
Our BPOs have Education industry experience in inbound and outbound services like:
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)
- FERPA
