Argentinian Call Centers
Argentina has historically garnered success on the foundation of its resource-rich homeland, bolstered by strong agricultural infrastructure. But today, with those same advantages in place, Argentina is considered one of the most high-potential destinations for nearshore call center outsourcing.
Home to more than 40 million residents, with a huge metro hub in the capital of Buenos Aires, the country is an attractive market for outside call center investment, offering low-cost labor (as much as 50% lower than the US) while providing call center leaders a desirable location that is only a couple hours away.
Argentina has dedicated large investments in national infrastructure to grow and support the emerging call center industry. So, if you’re considering a call center nearshore location, the timing may be just right to consider Argentina.
The Call Center Industry in Argentina
In order to facilitate the growing demands for industry innovation, particularly with call centers, Argentina is carrying out large infrastructure campaigns to support emerging industries long term.
One example is the nation’s continued optimization of telecommunication, as Argentina has the third-largest telecommunications market in Latin America, growing 300% in the last decade.
The Argentinian government has identified the need to increase foreign participation to help improve the economic growth in the region.
To improve the appeal to outside investors, the government has carefully enacted tax incentive programs that promote business investment and profitability, such as 21 bilateral trade agreements designed to reduce double taxation.
The Call Center Workforce in Argentina
Argentina citizens are highly-educated, with a high rate of literacy, which provides call center organizations a qualified pool of potential agents.
In fact, Argentina produces millions of university graduates each year, completing their secondary education and joining the workforce. This rate of educated workers has helped grow the middle class nationally to some of the highest rates in the region.
With a swell of skilled workers, call center operators are capitalizing on nearshore service, with Argentinians offering the highest rates of dual-fluency, both English and Spanish, in Latin America.
For initial investors looking to serve a global economy, Argentinian call center agents, and the convenience of a nearshore destination, are a great pairing for business process efficiency.
Quick Facts: Argentinian Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | South America, Nearshore |
| Population | 45,195,774 |
| Area | 1,073,518 sq. miles |
Major Outsourcing Cities in Argentina
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Buenos Aires | 13h 25m | 11h 40m | 11h 03m | |
| Cordoba | 12h 38m | 11h 01m | 10h 30m | |
| Mar del Plata | 13h 48m | 12h 08m | 11h 32m | |
Industry Experience
Our Argentinian outsource call centers have direct experience in the following industries:
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