Dominican Call Centers
Few countries offer customer service leaders a combination of benefits as unique as the Dominican Republic.
With a multilingual workforce situated in a coveted nearshore location, the Dominican Republic provides cost-effective business process outsourcing (BPO) services from a talent pool of multilingual agents, with strong fluency in Spanish, English, and French.
From an idyllic island backdrop, the Dominican Republic is localized in Santo Domingo, which is home to over 2 million residents. The growing prevalence of the industry across LATAM is drawing the nation’s best talent to nearshore contact centers.
The Call Center Industry in the Dominican Republic
With the help of both the public and private sectors, the Dominican Republic has built one of the more impressive telecommunication systems in the region. And the local government has only increased the rate of infrastructure projects in 2020 to help support call center operations.
With strong benefits that favor international businesses, the Dominican Republic is an exceptional nearshore location, as the country’s government consistently favors business-friendly legislation to lower taxes and entice corporate investment.
With an influx of foreign capital and call center operations, the Dominican Republic offers one of the stronger economic foundations in the region.
The Call Center Workforce in the Dominican Republic
While many Latin American countries have historically struggled to raise the skills of their talent pool to meet the demands of call center leaders, the Dominican Republic has largely succeeded in bringing highly-educated workers with applicable skills to the industry.
Dominican workers already possess a strong cultural affinity with the U.S., with many workers being previous residents or visitors to the United States, as well as bilingual fluency that makes conversational service in both English and Spanish quite common.
Major Outsourcing Cities in The Dominican Republic
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Santo Domingo | 07h 20m | 04h 20m | 03h 36m | |
| Santiago | 07h 11m | 04h 10m | 03h 27m | |
| La Romana | 07h 27m | 04h 25m | 03h 38m | |
Industry Experience
Our Dominican outsource call centers have direct experience in the following industries:
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