Panamanian Call Centers
Known most notably for its eponymous canal, the Central American nation of Panama offers businesses an equally impressive channel for call center services as a leading nearshore location.
Due to unbridled financial success in the region, Panama has enjoyed more than a generation of economic stability, as countries flock to Panama to take advantage of the nation’s sustained growth, low inflation, and myriad corporate opportunities.
With a modernized banking infrastructure, as well as an inviting tax code, Panama offers call centers more benefits than the typical nearshore partner in Central America.
The Call Center Industry in Panama
Sparked by the nation’s renowned banking sector, Panama is an economic beacon to the region that attracts industries of all kinds.
To support this international interest, the government of Panama has approved free trade agreements, government incentives, and tax policies that liberate contact center organizations from typical tax burdens.
Additionally, Panama boasts exemplary roadways, fiber optic connectivity, and Panama City International Airport, which handles direct flights to the U.S., Canada, Europe, and South America.
The Call Center Workforce in Panama
Panama offers a large bilingual population with strong English skills and cultural affinity with American businesses, as well as a deep historical connection with the U.S. that predates the finished construction of the Panama Canal.
With a large pool of American ex-pats and workers that have visited the U.S., call centers can deploy affable and conversational agents that are able to be responsive to the needs of your domestic customers.
Quick Facts: Panamanian Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | Nearshore, Central America |
| Population | 4,314,767 |
| Area | 29,119 sq. miles |
Major Outsourcing Cities in Panama
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Panama City | 07h 09m | 05h 08m | 04h 55m | |
| San Miguelito | 07h 09m | 05h 08m | 04h 55m | |
| Juan Díaz | 07h 07m | 05h 11m | 05h 00m | |
Industry Experience
Our Panamanian outsource call centers have direct experience in the following industries:
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