Blog

October 23, 2020

Outsource Consultants Makes Minneapolis/St. Paul Business Journal’s 2020 Fast 50 List

Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for 2020. The […]

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Company News

October 13, 2020

The Better BPO Choice: The Philippines or Nearshore Outsourcing?

If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]

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August 18, 2020

Outsource Consultants Makes Inc. 5000 List for the Second Year in a Row

Saint Louis Park, MN, August 18, 2020 – Inc. Magazine recently published its 2020 Inc. 5000 list, a ranking of the fastest-growing companies in the United States. Call […]

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Company News

August 3, 2020

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]

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BPO Industry, Cost Savings, Customer Service, Nearshore Outsourcing

July 13, 2020

4 Ways Retailers Can Cut Costs and Improve the Customer Experience

Fortune may favor the bold, but pandemics generally don’t favor incumbents. With retailers struggling amidst the global effects of COVID-19, more and more organizations will be forced to […]

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BPO Industry, Cost Savings, Customer Service

June 22, 2020

Reduce Your Call Center Costs While Improving CX

Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]

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BPO Industry, Cost Savings, Customer Service

June 1, 2020

The At-Home Agent Model is Here To Stay – What You Need to Know

I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […]

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At-Home Agents, BPO Industry, Customer Service

May 8, 2020

The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry

Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]

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At-Home Agents, BPO Industry, Nearshore Outsourcing, Offshore Outsourcing

March 30, 2020

12 Tips to Help Manage Fatigue and Stress

As things went from business as usual to completely uncharted territory in what felt like hours, we all found ourselves scrambling to keep our heads above water as […]

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News & Insights

March 16, 2020

Contingency Planning With At-Home Agents

On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]

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At-Home Agents, Customer Service