Blog

Outsource Consultants named to FT.com’s Fastest Growing Companies

March 28, 2023

Outsource Consultants Again Named One of FT.com’s Fastest Growing Companies

Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. […]

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Company News

March 9, 2023

4 Ways to Maintain Agent Morale While Returning to the Office

During the COVID-19 pandemic, work-from-home models spread throughout the call center industry. Some BPO providers were fortunate enough to have a remote work infrastructure in place before the […]

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BPO Industry, Call Center Management

February 28, 2023

Outsource Consultants Ranks on Inc. Magazine’s List of the Midwest Region’s Fastest-Growing Private Companies

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. Regionals Midwest honoree. Inc. magazine today revealed that […]

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Company News

January 19, 2023

The New BPO Choice: African Countries for Offshore Outsourcing

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. The United States is at the epicenter of the issue, where the […]

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BPO Industry, BPO Partner Selection, Cost Savings, Offshore Outsourcing

December 15, 2022

Mitigating Attrition: How to Keep Agents Happy in 2023 and Beyond

Companies around the world have had difficulty recruiting and retaining staff members in recent years. In the wake of The Great Resignation, employees left their current positions in […]

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BPO Industry, Call Center Management

November 15, 2022

Labor Crisis Management: Contact Center Strategies to Curb the Crunch

Keeping call centers adequately staffed in 2022 has been, to put it lightly, a challenge. Keeping them staffed without incurring additional costs? Next to impossible. Welcome to the […]

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BPO Industry, BPO Partner Selection, Customer Service

November 10, 2022

Outsourcing Spotlight: Veteran-Owned Call Centers

On the 11th hour of November 11th, World War I came to a close with the Armistice of Germany. This led to the creation of the Armistice day […]

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BPO Partner Selection

October 31, 2022

What Do Your Halloween Preferences Say About Your Outsourcing Ghouls?

Beware. All Hallow’s Eve is upon us once again. What started as a somber religious holiday has largely morphed into a secular blowout that provides an annual bump […]

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BPO Partner Selection, Outsourcing Strategies

October 28, 2022

Outsource Consultants Makes a Third Appearance on the Minneapolis/St. Paul Business Journal’s Fast 50 List

Saint Louis Park, MN, October 28, 2022 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for the third […]

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Company News

October 11, 2022

Checking In on the Jamaican Call Center Industry

When tourists look for idyllic beaches, they turn to Jamaica. Basking in the sun at a resort isn’t the only thing the country has to offer though. The […]

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BPO Industry, Nearshore Outsourcing