Someone ready to book shouldn’t have to wait for your office to open. An experienced outsource partner takes appointments around the clock without adding load to your internal team.
Even with a good online scheduling system, plenty of people still want to talk to someone, usually because they have a question the booking form can’t answer. Most clients find 30–50% of savings in their existing spend running that coverage through a partner, sometimes over 60%.
Commonly Outsourced Appointment Scheduling Services
- Assist patients and customers with scheduling new appointments.
- Provide support to customers who need to change or cancel existing appointments.
- Work with your online scheduling software systems and ensure calendar syncing.
- Direct patients to intake forms and provide general information about their upcoming appointment.
- Provide general customer service related to online bookings.
- Send confirmation and reminder outreach to reduce no-shows.
Our Outsource Appointment Scheduling Providers
We score 300+ vetted BPO partners on 100+ performance data points, including no-show rates and calendar accuracy, so the shortlist we hand you has a record in scheduling specifically. We track 500+ heavily vetted AI and CX technology solutions alongside the partner network, which matters here because the partner has to work inside your scheduling system, not around it.
Whether that’s HIPAA-compliant scheduling for a medical practice or in-home service windows for a utility, every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.
Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:
Retail Company Exceeds KPI Goals through the Holiday Season
Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.
