2023 BPO Market Trends & Pricing

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We are in constant contact with leadership at our 500+ global BPO partners, giving us first-hand, current information on pricing, strengths, weaknesses, and outsourcing trends on a global scale. We perform hundreds of vendor searches for our clients every year, giving us accurate pricing quotes for real-world scenarios.

We’ve used this insider information to compile this data into a comprehensive report on the current state of the call center outsourcing industry in 2023.