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2022 BPO Market Trends & Pricing

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2022 BPO Market Trends & Pricing

2021 BPO Regional Market Report

2022 BPO Market Trends & Pricing

We are in constant contact with leadership at our 500+ global BPO partners, giving us first-hand, current information on pricing, strengths, weaknesses, and outsourcing trends on a global scale. We’ve used this insider information to compile this data into a comprehensive report on the current state of the call center outsourcing industry.

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This document includes information, segmented by domestic, nearshore, offshore, Europe, and Africa, about:

Current Pricing

Ease of Travel

Cultural Affinity

Language Skills

Established Markets

Emerging Markets

Trends & Outlook