Recommended BPO Vendors Receive Top Scores in RFP & Selection Process
| Industry | Fitness |
|---|---|
| Outsourcing Region | Nearshore |
| Languages | English, Spanish, French, German |
| Channels | Voice, Email, Chat |
The Challenge
A rapidly growing fitness device company needed to add an outsource call center provider to improve geo-diversification, add language support, and effectively handle increasing inquiry volumes.
The client came to the table with two prospective BPO providers and asked Outsource Consultants to provide additional options and run the RFP process from start to finish.
Results
97%
Agent Attendance
0%
Attrition after 45 days
