Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days
| Industry | Technology/Mobile App |
|---|---|
| Company Headquarters | Bay Area |
| Outsourcing Region | Nearshore |
| Service |
The Challenge
A restaurant reservation app’s internal customer support team was having difficulty keeping up with increased volume as the company experienced rapid growth. With their peak season fast approaching, our client needed an outsourced contact center to handle email support. The ability to scale quickly while keeping costs low was crucial to the company’s growth plan.
Results
40
Days from Initial Discussions
to Program Rollout
30%
Cost Savings
100%
Key Vendor
Requirements Met
