November 17, 2021
4 Reasons the BPO Industry Can Be Thankful
Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]
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November 1, 2021
4 “Don’ts” to Improve Your Customer Experience
Want to be terrified? 96% of customers will leave you because of a bad experience with your brand. When things are going well with your customer-facing teams, this […]
October 29, 2021
Outsource Consultants Makes a Second Appearance on the Minneapolis/St. Paul Business Journal’s Fast 50 List
Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for the second […]
October 20, 2021
All Treats, No Tricks: Your Sweet Strategy for Outsource Call Center Selection
As a child, did you have a trick-or-treating strategy to maximize both the quality and quantity of your candy haul? Of course you did; when something is important, […]
October 11, 2021
3 Must-Have Non-Voice Customer Support Strategies
Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]
October 4, 2021
Five Customer Service Outsourcing Trends to Expect in 2022
This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]
September 14, 2021
3 Keys to Q4 Contact Center Success in 2021
There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]
August 23, 2021
What’s Your Fantasy Football (or BPO Partner) Draft Strategy?
Fantasy football has come a long way in the past couple of decades. Veterans of the game may recall hours-long drafts that featured a chalkboard to track picks, […]
August 17, 2021
For the Third Year in a Row, Outsource Consultants Makes the Inc. 5000 List
SAINT LOUIS PARK, MN, August 17, 2021 – Inc. magazine today revealed that Outsource Consultants is No. 1538 on its annual Inc. 5000 list, the most prestigious ranking […]
August 9, 2021
The Best Growth Opportunity in 2021: Outsourcing
Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]