April 26, 2017
3 Ways To Gain Value From Your Customer Journey Map
There is no definitive right or wrong way to create a customer journey map, however, many people create the map only to see it sit as a decoration. […]
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April 26, 2017
7 Steps To Successfully Own The Customer Experience
Many companies know the value of customer experience and the positive impact it can have on business. Executives agree that a positive customer experience is important, but they […]
April 26, 2017
A Quick Look At Omni-Channel Contact Center Strategy
Customer experience shouldn’t limited to emails and phone calls; it should be spread across every imaginable channel including social media, live chat, knowledge bases, texting, and more! In […]
April 26, 2017
How Emerging Technologies Can Solve Problems While Saving Money
Companies spend a lot of money on customer service and support and executives are always on the lookout for new technology to improve the experience of their customers […]
April 26, 2017
4 Metrics To Help Your Brand’s Social Media Customer Experience
Most executives are aware by now that having a solid social media presence can be advantageous for their companies. Customers want engagement from the brands they support and […]
April 26, 2017
Mindfulness Techniques Can Help Your Contact Center Agents
Anybody who has worked in a contact center knows it can be emotionally draining work. Contact centers can benefit greatly when their agents are being led to handle […]
April 26, 2017
4 Key CRM Focus Areas To Deliver Fast, Personalized Customer Experiences
Customers in this era desire fast, sometimes immediate, service that is personalized to their needs and experiences. In addition, they want to be able to reach your company […]
April 26, 2017
Is Your Company Ready For The Webroomers?
In a recent article, Ernan Roman discusses a type of shopper that will account for over one trillion dollars in sales this year; webrooming consumers. Basically, a webroomer […]
April 26, 2017
5 Tips To Deliver Consistent, High-Quality Customer Service
Do your contact center agents do whatever they can to make customers happy? According to a recent article by Jeremy Watkin, a customer service agent making a connection […]
April 26, 2017
4 Reasons To Transition Your Contact Center To The Cloud
A recent article by Neha Mirchandani discusses cloud-based contact center solutions and how they can improve a company’s customer experience. Many companies are now shifting to using cloud […]