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Outsource Consultants, a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. Dave LaBatt […]

Perry Price, President of Revation Systems, recently wrote an article about a hot trend that’s been occurring in the call center industry and pretty much every other customer-centric […]

Customer experience is valuable in most, if not all, industries. Often, the quality of customer experience in the call center is critical in fostering customer loyalty and maintaining […]

In his recent article, Ian Golding poses an interesting question to companies: What do you expect from your customers? It’s a question many companies never think about because […]

Customer journey mapping has been rising in popularity in recent years as a topic all over the internet, including our own blog. There are various reasons why companies […]

It’s a moment of truth. Your customer has made contact with your business – they’ve called you, started a chat session, found your web site, sent you a fax, […]