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Customer experience shouldn’t limited to emails and phone calls; it should be spread across every imaginable channel including social media, live chat, knowledge bases, texting, and more! In […]

Companies spend a lot of money on customer service and support and executives are always on the lookout for new technology to improve the experience of their customers […]

Most executives are aware by now that having a solid social media presence can be advantageous for their companies. Customers want engagement from the brands they support and […]

Anybody who has worked in a contact center knows it can be emotionally draining work. Contact centers can benefit greatly when their agents are being led to handle […]

Customers in this era desire fast, sometimes immediate, service that is personalized to their needs and experiences. In addition, they want to be able to reach your company […]

Do your contact center agents do whatever they can to make customers happy? According to a recent article by Jeremy Watkin, a customer service agent making a connection […]

Smart phones are everywhere! It seems that no matter where you are, you’re guaranteed to see a multitude of people with their eyes glued to their phone for […]