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Customer experience has garnered major attention in the past few years. Companies know that giving a great experience to their customers will help foster brand loyalty and lead […]

An employee’s morale has a major impact on their overall performance and production. If a person goes into work every day with little to no enthusiasm for their […]

The HR department has a variety of different projects and tasks to work on throughout the course of a week. One of the key tasks in a contact […]

Your company has decided to utilize social media to your advantage for customer service and engagement. This decision can ultimately help your brand by keeping a direct line […]

It’s no secret that contact centers want to have high customer satisfaction scores. You want to give your callers the ultimate customer experience and avoid creating unhappy repeat […]