Blog

April 26, 2017

4 Tips To Successfully Use Virtual Assistants In The Customer Experience

If your company has been looking to boost its customer experience program in the last few years, you’ve most likely considered (or, at least, heard of) Virtual Assistants. […]

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Customer Service

April 26, 2017

The Correlation Between Positive Emotion and Customer Loyalty

Performance metrics and touch-point checklists are rational when setting up customer service to meet the customers’ needs, but are they effective when trying to earn customer loyalty? In […]

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Customer Service

April 26, 2017

5 Ways Call Centers Can Help Travel And Hospitality Companies

One of the fundamental keys to customer service in the travel and hospitality industries is to have a solid booking service. In a recent article, Fred Chua discusses […]

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Customer Service

April 26, 2017

An Example Of A Successful Contact Center Expansion

Companies strive to reach a level of success that requires expanding operations to serve more customers. However, when a company needs to grow drastically and support more customers, […]

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Customer Service

April 26, 2017

7 Ways To Use The Internet To Boost Your Brand

Your brand has an amazing product or service that could benefit many people, so that’s all you need to be successful, right? According to a recent article by […]

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Customer Service

April 26, 2017

Never Forget The Importance Of Satisfaction In The Customer Experience

The emphasis in modern customer experience is often put on speed and technology. How fast can you resolve the customer inquiry? How fast can you respond to the […]

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Customer Service

April 26, 2017

Artificial Intelligence in Customer Service and Contact Centers

Does your company use Artificial Intelligence (AI) to assist in delivering the customer experience? Whether your answer to that question is yes or no, the chances are pretty […]

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Customer Service

April 26, 2017

3 Tips To Gain ROI From Your AI Investments

A recent article by Vince Jeffs points out that, although it has great potential, artificial intelligence (AI) has yet to be utilized in a major way with the […]

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Customer Service

April 26, 2017

What To Consider When Outsourcing To The Philippines In 2017

Corey Kotlarz, the president of Outsource Consultants, was recently interviewed and featured in the following article by Telus International. To read the article in its original location and format, please […]

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News & Insights, Offshore Outsourcing

April 26, 2017

3 Recommendations To Help Support Emerging Customer Service Channels

In his recent article, Jeremy Watkin discusses the rapid evolution of technology in customer experience. Companies are trying to capitalize on emerging channels like social media, texting and […]

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Customer Service