April 26, 2017
3 Ways Modern Business Can Earn Loyal Customers
In a recent article, Ajay Paghdal discusses how large and small companies do everything they can to grow, which sometimes leads to them going into debt. Paghdal says […]
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April 26, 2017
6 Elements to Effective Voice of Employee Programs
Many companies do their best to engage their employees and gather their feedback, but very few take action based on the feedback they receive. The article “What Employee […]
April 26, 2017
The Reality of Omnichannel and Potential Customer Service Trends of the Future
Customer service has changed dramatically over the years. From face-to-face communication, to call centers, to television and radio, and so on, the customer experience is always evolving. Human […]
April 26, 2017
3 Email Marketing Trends of the Present and Future
Traditional call center operations are still necessary, but email is a major factor in modern customer service and marketing. Omnichannel is becoming more popular every year because customers […]
April 26, 2017
3 Ways Healthcare Organizations Use Technology for Better Patient Experiences
In industries such as retail, customer service has become a matter of instant gratification and providing customers with consistent and fast service through any and every communication channel. […]
April 26, 2017
5 Steps to Bring Customer Experience Into Your Company’s Culture
Customer experience teams have a very important job to do in order to provide customers with high quality customer experience; they need to change the entire company culture. […]
April 26, 2017
7 Keys to Providing Great Social Media Customer Service
The article “Using Social Media to Bring Your Customer Service and Marketing Teams Together” by Michael Lundberg says that providing bad customer service or even no customer service […]
April 26, 2017
What Drives Customer Loyalty?
Do you ever wonder what leads customers to like your product or service and ultimately hold loyalty to your brand? It’s probably come up in business conversation often, […]
April 26, 2017
6 Ways to Make a Customer-Centric Company
The customer experience is expected to be consistent across the board from your company. Customers want to receive accurate and stable information no matter which department of your […]
April 26, 2017
5 Steps to De-Escalate Angry Customer Calls
Everybody has had an experience with an angry customer. It’s frustrating and can lead to a lot of stress for both the employee and the customer, but there […]