The most effective customer service agents are the ones who can connect with the customer on an emotional level and truly feel a personal responsibility to help the […]
When you’re selecting the right metrics to track for your customer experience management strategy, it’s important to determine to determine the cause and effect of the metrics. In […]
The past five years have shown a rise in multichannel customer service. People now look for customer service from social media, live chat, email, and other options. However, […]
The article “Interoperability in the Call Center – A Natural Solution” by Matt Everly states that the most important role of a healthcare call center is to serve […]
It wasn’t long ago that you rarely heard the term “customer experience” as a serious business agenda. Customer service was as simple a philosophy as “the customer is […]
People grow and learn throughout their entire lives, especially within their professions. This enables people to advance in their field and eventually achieve new discoveries and success. Unfortunately, […]
Yes, outsourcing your call center services to a correctional facility is a viable option for your business. The president of Outsource Consultants, Corey Kotlarz, recently visited a call center […]
Everything you experience in life is not always planned and sometimes you take unexpected turns and encounter unexpected obstacles. You can’t always predict how you’ll react or what […]
In a recent article, Ajay Paghdal discusses how large and small companies do everything they can to grow, which sometimes leads to them going into debt. Paghdal says […]
Many companies do their best to engage their employees and gather their feedback, but very few take action based on the feedback they receive. The article “What Employee […]