“Is call center outsourcing a good idea?” There are many reasons we think it’s a good idea, but there are some key benefits you should look into when […]
6 Key Factors to Consider when Selecting an Outsource Call Center So, you’re considering call center outsourcing? There are probably a lot of questions you have and maybe […]
Corey Kotlarz, President of Outsource Consultants, was recently interviewed by Darren Prine, VP of Sales at Connect First, Inc. and cloud contact center technology advisor. The following is the […]
Reduce costs by 70% with an Indian or Pakistani call center! India’s workforce is educated, hard working and highly skilled in IT and technical areas. In addition to these qualities, […]
The call center outsourcing industry is a rapidly changing. Technology and locations are always evolving, which means that it can be hard to keep up with the right […]
If you’re interested in outsourcing with a call center, we can help at no charge! Outsource Consultants are call center experts with over 25 years of outsourcing industry […]
I have been in the contact center, customer service and customer experience industry a long time. I started as a fresh-faced kid of 16 as an agent in […]
Our advisors at Outsource Consultants help our clients find “hidden gem” small to mid-sized outsource call centers for clients. The following article by Thomas Laird (Expivia Interaction Marketing […]
When working with a call center outsourcing partner the biggest challenge is making sure the call center is providing consistent ongoing performance. The includes ensuring the agents receive the […]
If there’s one thing we can say about the contact center industry, it’s that it’s constantly evolving. It’s gone from strictly brick-and-mortar centers that only took calls, to […]