April 26, 2017
2015 Contact Center Management Trends
In an evolving customer service and contact center industry, the only constant is change. As 2014 draws to a close, it is important not only to reflect on […]
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April 26, 2017
“The Age of the Customer”
Many pundits claim that we are in a new “Age of the Customer,” with advantages (and drawbacks) for both customer-facing companies and the consumers themselves. Nearshore Americas recently […]
April 26, 2017
The Cloud Has Worth in the Call Center
Is there anything the cloud can’t do? Probably, but in the fast-growing world of high technology, its nascent growth is being embraced from seemingly all quarters. InContact wrote an article […]
April 26, 2017
The Customer’s Always Right Now
Let’s talk about customer service for a bit. These days it’s all about instant gratification. Is a customer angry about something you did or didn’t do? They’d better […]
April 26, 2017
BPO: Thriving in the Philippines
This just in! BPO is booming in the Philippines! Okay, so it may not be news to you, but this article from Rappler offers some great information regarding […]
April 26, 2017
Let’s Renegotiate
I’m going to tell you something shocking…people won’t always be happy with their contracts. Speechless? I know, it caught me by surprise, too! Sometimes this happens in the […]
April 26, 2017
Ensure Good Customer Interactions
You want your business to do well? Then you have to make sure your customers have only good things to say about you. The following tips are from […]
April 26, 2017
Answering Questions about Outsourced Call Centers
You may be considering outsourcing with a call center, but you have some unanswered questions. What country would be best suited to take U.S. calls? Will a call […]
April 26, 2017
Tips for Keeping Customers Happy
Keep ‘em happy. That’s a simple yet effective customer service goal. The following article by Michael Mink of Investor’s Business Daily gives tips for keeping customers happy. Give Cutting-Edge […]
April 26, 2017
Should Your Company Outsource?
You’re a small business owner and you’re swamped. There are tasks that would benefit greatly from being outsourced, but outsourcing is only for large companies, right? Wrong! The […]