With news that the United States is making a comeback when it comes to the call center, it shouldn’t come as a surprise that those call centers are […]
Since the Affordable Care Act first launched in full force, there have been a number of states that have had some problems getting their Health Connect call centers […]
Social routing is an emerging trend, a way in which contact centers can more accurately meet the needs of their customers. But how is this different from what […]
In a ruling that might well have an impact on call centers throughout the U.S., a judge in Ireland has told financial institutions they will have to provide […]
It’s easier than ever to work outside of the office with smart phones, laptops, tablets, cloud computing, video chatting and instant messaging keeping workers connected and productive. Yet […]
Interactive Voice Response (IVR) technology can be a huge help for payment collectors, from allowing customers to make payments over the phone to simply checking their balance. Payment […]
The vast majority of entrepreneurs think that they can do it all. There is nothing wrong with this; entrepreneurs have this mind-set, they were born with it. The […]
According to an article by Destination CRM, work-at-home solutions are transforming call center operations – especially with the cloud. A summary of that article is below: The Cloud […]
Gonzalo Garcia of TMF Group, recently wrote an article on Mondaq.com on 7 tips for choosing a BPO provider. A summary of that article is below: As a […]
If you’re in the know with the outsourcing industry, you may have heard some rumors about the new cool kid in town. Outcome-based pricing models! Though it may […]