April 26, 2017
Killer Customer Service: The 4 Keys to Success
The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Time wrote an article describing the 4 […]
Blog
April 26, 2017
Add Non-Voice Channels to Your Contact Center Mix
With the invention of the internet and smartphones, getting solutions to issues or answers to questions regarding your business, customers can now choose how they want to interact […]
April 26, 2017
“Good” Customer Service NOT Good Enough
As part of her research for the book, Branding and Marketing You Through Teams, Donna Rachelson examined teams in six leading companies to find out what was separating […]
April 26, 2017
10 Reasons to Outsource
Building and operating a successful call center requires an extensive investment in upfront costs and ongoing expenses. Running that call center in a successful manner demands a unique […]
April 26, 2017
5 Challenges of Adding MultiChannel into the Contact Center
When it comes to how today’s customers want to communicate, there are lots of options. In addition to calling into the contact center, customers also have access to […]
April 26, 2017
Call Center: Cloud Disruption
Many phrases are booming in the call center industry. One phrase in particular that has become popular, and for good reason, is cloud based call center software. CMSWire […]
April 26, 2017
Why You Should Have Customer Service on Social Media
Are you ever frustrated by slow response times to your customer service inquiries because a channel lacked support? CIPR posted an article on the many reasons to incorporate […]
April 26, 2017
You Need To Have Live Chat
Most of you have probably used a chat option on a business website. Maybe you’ve even considered using chat on your own site. ConnectFirst recently posted an article […]
April 26, 2017
Improving IVR
You’re familiar with the complaints of IVR – whether the menus don’t make sense, it’s difficult to understand, or worse, they can’t understand you. However, there may be […]
April 26, 2017
Debate of Virtual Call Centers
Contact centers may be moving to virtualization for their software, but virtualizing their people causes some hesitation. SearchCRM recently posted an article about in-house call centers versus virtual […]