It’s not either or: chat’s place in both sales and service environment. An article from ICMI.com discusses the need for chat in every type of business, whether your […]
When contacting call centers being outsourced in countries other than the United States, it’s easy to forget about time zone changes. These employees are awake and working while […]
No matter your business, if you have customers that need to get in contact with you, you better have channels available for them to do so; this includes […]
With all of the advances in technology in the last few years, it’s no wonder technology in the healthcare industry is taking strides of it’s own. Now, patients […]
Along with the introduction of social media into business’ marketing plans, mobile is creating its own unique path. ICMI recently posted an article identifying trends with customer service […]
Social media has been a popular topic among businesses and those taking care of customer service, whether it’s your CSRs or your business’ call center agents. TechTarget recently […]
As most of us know, social media is not just for the user at home. Social media is now a great tool for connecting customers with businesses; whether […]
Response Magazine recently published an article about Twitter’s new offer of a click-to-call direct response option. A summary of this article is below: Twitter – New Direct Response […]
There are many challenges in business – these challenges range from basic administrative to complicated in the executive offices and in various branches between. One challenge in particular, […]