Blog

March 25, 2024

The Power of Women-Owned Call Center Partnerships

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force […]

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BPO Industry, BPO Partner Selection, Outsourcing Strategies

Outsource Consultants featured in CXM Today

February 26, 2024

OC Leaders Recognized as Top Voices in Call Center Customer Service

There’s no substitute for expertise when it comes to thrilling customers. And there’s no shortage of experts at Outsource Consultants., which is why Corey Kotlarz, Founder and President, […]

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Company News, News & Insights

February 21, 2024

The Human-AI Symbiosis in Retail Call Centers

“AI will replace human contact center interactions,” according to some CX experts in 2020. Whether or not you fully embraced that view at the time, you certainly contemplated […]

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BPO Industry, BPO Partner Selection, Customer Service, Outsourcing Strategies

January 24, 2024

2024 BPO Trends: Growth, Saturation, and a Look Ahead

The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights, Offshore Outsourcing

Business person sitting in front of a crystal ball predicting 2024 trends.

January 3, 2024

2024 Predictions for Call Center Outsourcing

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, […]

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BPO Industry, Call Center Management, News & Insights

December 21, 2023

Giving Thanks for Operational Peace: The Unseen Heroes in BPO During the Holidays

No one is more excited for the ongoing holiday breaks than you – but, as a call center leader, the holidays often spell operational anxiety too. This time […]

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BPO Industry, Call Center Management, News & Insights

December 13, 2023

The Caribbean: A Hidden Gem for Nearshore Outsourcing

The Caribbean is often synonymous with pristine beaches, mouthwatering cuisine, and warm hospitality. While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights

November 17, 2023

Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies

October 25, 2023

Checking in on the South African BPO Industry

South Africa has long been a popular outsourcing destination for European companies due to its proximity, cost-effectiveness, and skilled workforce. However, US companies over the last few years […]

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BPO Industry, News & Insights, Offshore Outsourcing

September 6, 2023

The New Generation of Call Center Agents

As more Generation Z employees join the workforce, call centers and their clients are noticing a shift in worker attitudes. This new generation, often referred to as Gen […]

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BPO Industry, Call Center Management, News & Insights