I remember a class experiment in grade school where every student was timed to see how long they could hold their breath. Any excuse to not do long […]
Are you having trouble making plans that go beyond the short term? Six weeks ago, who knew where we’d be today, as office environments sprinted toward 100% remote […]
As things went from business as usual to completely uncharted territory in what felt like hours, we all found ourselves scrambling to keep our heads above water as […]
On Wednesday, the WHO officially designated the COVID-19 outbreak a pandemic – a new disease that is spreading worldwide. It’s not as if the world was sitting back […]
Each call center will have its own unique DNA, so this formula explanation is not a blanket for all centers but rather a general overview of how price […]
All businesses eventually sell or close. Whether it’s by retirement, generational transfers, in good times or bad, 100% of business entities will change hands during or shortly after […]
Selecting the right outsource call center partner is one of the most important decisions your organization will make. After all, your BPO partner typically serves as the public […]
In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for […]