St. Louis Park, MN – July 09, 2024 – Outsource Consultants, a leader in contact center outsourcing, is excited to announce our initiative as a premier CX advisory firm. This natural strategic shift highlights our evolution and ongoing commitment to optimizing customer experience strategies and addressing the contact center outsourcing and technology challenges leading organizations face.
A New Role with Deep Roots
For over 11 years, Outsource Consultants has set high industry standards in labor optimization through strategic BPO partner selection and contact center outsourcing. Building on this foundation of excellence, we are taking an agnostic view of both labor and technology, ensuring seamless customer service and delivery of core business objectives.
“In today’s competitive landscape, our clients are eager to partner with the best performing and most cost-effective BPO providers while also looking to leverage newer AI technologies to elevate their CX initiatives,” says Corey Kotlarz, Founder and CEO of Outsource Consultants. “We are committed to simplifying this journey for our clients. By offering solutions that reduce costs and enable access to premier CX and AI technologies, we empower organizations to overcome budgetary constraints and achieve remarkable customer experiences.”
Expertise Delivered in the New Age of CX
Corporations are challenged with a host of economic pressures and uncertainties. Inflation along with staffing and wage pressure are driving up contact center costs. Outsource Consultants CX Advisory experts help brands turn economic uncertainty into opportunity by driving digital engagement for operational efficiencies and cost savings. Proven strategies include innovative outsourcing approaches for sales, customer care, back office, fraud prevention, and tech support.
Central to this mission is our proprietary CX Dream Path™ framework, which empowers leaders to unlock existing budgets through optimized contact center labor, enabling reinvestment in cutting-edge CX and AI technologies. As an impartial advisor, we customize solutions that reduce costs and improve CX outcomes, leveraging our extensive partner database of leading BPO solutions and advanced technologies.
About Outsource Consultants
Outsource Consultants is a leading CX advisory firm with a storied 11-year history in providing world-class labor optimization through strategic BPO partner selection and contact center outsourcing. As unbiased CX advisors, we help you optimize costs by connecting clients with top contact center partners and guide reinvestments into advanced CX technologies that build long-term brand loyalty.
CONTACT:
Jared Koll jkoll@outsource-consultants.com
