Companies on the rise can expect rapid departmental growth. The more needs you have as a result of more customers, the more roles you need to fill in the office.
Customer service is perhaps the most important department to increase as your business evolves. The more customers you have, the less likely you’ll be to help them without adding new agents and representatives.
For many organizations, call center outsourcing is a great solution to reduce costs while improving scalability and customer service. But some business leaders simply aren’t interested in outsourcing their customer service, or they are interested but they want to make sure their in-house staff provides the new agents with the company training.
Fair enough, but if your company is looking to reduce costs without hiring an outsource call center to deliver your customer service, managed operations and seat leasing services may be good options. Call centers in nearshore and offshore locations, such as Guyana and the Philippines, have programs that lease out their call center facilities and technology.
This managed operations setup gives companies the means to retain their hands-on operational management while still gaining the 50% – 70% cost-saving benefits of an outsource call center. In a situation where a call center leases their facilities and technology, your company will still hire, train, and pay the employees.
Companies can lease anywhere from one work station all the way up to an entire office floor with hundreds of workstations. This allows a wide range of options that can suit small start-up companies who only need to serve a small customer base, large corporations that need to employ an entire call center department, and everything in between!
In addition to leasing office space and call center seats, nearshore and offshore companies also provide the option to lease their staff. These employees are often college-educated and capable of working in customer service, technology, and marketing.
What makes seat leasing different from outsourcing with a call center is that your business provides all the training to ensure the agents fully understand your company’s culture. Call centers provide training as part of their service offerings, but some companies still strongly prefer to provide their own training.
If you decide that you don’t need the call center to provide staff, you have the option to lease simply the seat/technology and hire your own employees. Don’t limit yourself to the immediately obvious options, because call centers can help you with more than their traditional service offerings.
Interested in managed operations or seat leasing services? We can help!
Outsource Consultants are call center experts with over 25 years of outsourcing industry experience who have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading nearshore outsource call center vendors. If you’re considering nearshore call center outsourcing, simply call 888-766-4482 or request a free call center cost proposal today and we’ll help you find the solution that best fits your exact requirements.
