July 19, 2021
Your Guide to the BPO-lympics
Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]
Offshore Outsourcing
December 14, 2020
Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
October 13, 2020
The Better BPO Choice: The Philippines or Nearshore Outsourcing?
If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]
November 7, 2018
Why Your Business Needs a Multilingual Contact Center
Your company strives to provide great customer service. But are you able to serve every customer interested in your products and services? A recent article by Deeksha Dadu […]
September 5, 2018
4 Primary BPO Markets and What They Mean to Your Company
Business is always developing, and with more growth comes higher demands on employees. One department that gets hit the hardest by drastic company growth is customer service. Customer service […]
April 26, 2017
What To Consider When Outsourcing To The Philippines In 2017
Corey Kotlarz, the president of Outsource Consultants, was recently interviewed and featured in the following article by Telus International. To read the article in its original location and format, please […]