March 1, 2018
Reunion and Birthday Celebrations!
This week has been special for Outsource Consultants. For the first time since the summer of 2017, everyone in the company has been reunited in the same location! […]
News & Insights
February 27, 2018
No Brand Is In A Position To Ignore Customer Feedback
In a recent article, Ganesh Mukundan discusses the impact a Voice of the Customer (VoC) program can have on a business. If companies aren’t seen an increase in […]
February 23, 2018
2 Ways to Boost Call Center Agent Energy and Enthusiasm
In a recent article, Daniela Puzzo discusses the importance of call center agent training (both initial and ongoing). However, she takes a unique approach to the concept by […]
February 21, 2018
Checklist for Selecting an Outsource Call Center Partner
In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies of outsourcing some or all of their call center activities to a third-party partner […]
February 16, 2018
From a Twenty-Something: 3 Honest Reasons the Digital Experience is Important
Is digital transformation only a competitive edge, or is it actually something that changes how you view your customers? According to a recent article by James Warner, going […]
February 16, 2018
7 Steps to Effectively Select a Cloud-Based Call Center Software System
Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article, Mckay Bird discusses the challenges many call centers face when trying […]
February 16, 2018
There’s No Turning Back From the Digital World, But Don’t Lose Sight of Customer Service!
In this digital age with social media and Internet at our fingertips, are we closer to our customers than ever, or further apart? It can be very easy […]
January 17, 2018
3 Ways to Gain Feedback to Improve the Customer Experience
In a recent article, Nancy Selby informs us that customer experience is so important for companies that it will become the number one differentiator for customers within the […]
November 29, 2017
5 Cloud Call Center Software Pricing Models to Consider
In a recent article, Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby discusses the following […]
November 15, 2017
Why Has Customer-Centric Thinking Become a Challenge For Companies?
In a recent article, Lynn Hunsaker discusses that the best companies for providing customer experience seem to have customer-centric thinking in their DNA from the time they start. […]