News & Insights

September 14, 2018

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are […]

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Customer Service, News & Insights

September 13, 2018

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

We have seen a demand for nearshore contact center outsourcing locations. Many of these locations are hidden gems that can offer great value at prices up to 50% off […]

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Customer Service, News & Insights

August 8, 2018

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. Instead of using AI to send automated email blasts that […]

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News & Insights

July 25, 2018

3 Requirements You Should Have for Your Healthcare Contact Center

A recent article by John Nash discusses how retail companies keep up with trends in customer engagement, but healthcare organizations often lag behind. There is an opportunity for […]

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News & Insights

June 21, 2018

5 Valuable Metrics Contact Centers Can Provide Companies

Does your company gather valuable customer insights from your brand’s digital channels? According to an article by Maria Marinina, the data within digital channels can be just as […]

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News & Insights

June 13, 2018

Make Sure Your Call Center is a Good Value, Not Cheap

An article by Gautam Mahajan discusses customer value, and how the author feels there are often misconceptions about customer value. The following items provide a brief summation of […]

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News & Insights

May 31, 2018

How AI Can Improve Contact Center Processes

In a recent article, Kelsey Brazill discusses how customer expectations are shifting. This is a result of increased accessibility due to communications channels such as email, live chat […]

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News & Insights

May 3, 2018

The True ROI of Business Intelligence Software

“Data” is a word that evokes many different thoughts and emotions from people. Some hear it and assume every answer to their questions will be instantly answered. Others […]

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News & Insights

May 2, 2018

Innovation Is Not Optional in BPO Contact Centers

The following blog post was written by Fred Stacey and is re-published with his permission: Most of my followers/readers know that I try to post my own images […]

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News & Insights

April 26, 2018

How Call Centers Assist Customers After Companies Suffer Data Breaches

In a recent article, Shelby Faris discusses the significance in contact centers maintaining PCI (Payment Card Industry Data Security Standards) compliance. Not only can organizations be fined for […]

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News & Insights