September 6, 2023
The New Generation of Call Center Agents
As more Generation Z employees join the workforce, call centers and their clients are noticing a shift in worker attitudes. This new generation, often referred to as Gen […]
News & Insights
August 21, 2023
Checking In on the Mexican Call Center Industry
In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. While both countries’ economies […]
August 7, 2023
4 Ways to Reduce CX Outsourcing Costs
This post was originally published on 3/31/2022 and has been updated to reflect the latest information, stats, and trends. From housing to groceries, the United States has been […]
June 15, 2022
Preparing For Supply Chain Bottlenecks With BPO Support
Getting products into consumers’ hands is taking longer than in pre-COVID times. A combination of factors, including concerns with border crossing, labor shortages, and manufacturing slowdowns are wreaking […]
March 30, 2020
12 Tips to Help Manage Fatigue and Stress
As things went from business as usual to completely uncharted territory in what felt like hours, we all found ourselves scrambling to keep our heads above water as […]
February 18, 2019
Prepare Your Call Center for the 2019 Holiday Spike
Believe it or not, it is already time to start thinking about the holiday rush! Not the Valentine’s Day increase you might have seen this month, we’re talking […]
September 14, 2018
Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic
We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are […]
September 13, 2018
Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador
We have seen a demand for nearshore contact center outsourcing locations. Many of these locations are hidden gems that can offer great value at prices up to 50% off […]
August 8, 2018
How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing
A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. Instead of using AI to send automated email blasts that […]
July 25, 2018
3 Requirements You Should Have for Your Healthcare Contact Center
A recent article by John Nash discusses how retail companies keep up with trends in customer engagement, but healthcare organizations often lag behind. There is an opportunity for […]