News & Insights

Tom and Andrew of The Bald and The Beard exploring common outsourcing myths in their latest episode.

March 28, 2024

The Bald + The Beard | Episode 1: Debunking Outsourcing Myths

In the inaugural episode of The Bald + The Beard, hosts Tom Luther, Director of Channel Partnerships and Andrew Griffiths, VP of CX Partnerships and Outcomes, at Outsource […]

Full Story

BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies

Outsource Consultants featured in CXM Today

February 26, 2024

OC Leaders Recognized as Top Voices in Call Center Customer Service

There’s no substitute for expertise when it comes to thrilling customers. And there’s no shortage of experts at Outsource Consultants., which is why Corey Kotlarz, Founder and President, […]

Full Story

Company News, News & Insights

January 24, 2024

2024 BPO Trends: Growth, Saturation, and a Look Ahead

The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing […]

Full Story

BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights, Offshore Outsourcing

Business person sitting in front of a crystal ball predicting 2024 trends.

January 3, 2024

2024 Predictions for Call Center Outsourcing

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, […]

Full Story

BPO Industry, Call Center Management, News & Insights

December 21, 2023

Giving Thanks for Operational Peace: The Unseen Heroes in BPO During the Holidays

No one is more excited for the ongoing holiday breaks than you – but, as a call center leader, the holidays often spell operational anxiety too. This time […]

Full Story

BPO Industry, Call Center Management, News & Insights

December 13, 2023

The Caribbean: A Hidden Gem for Nearshore Outsourcing

The Caribbean is often synonymous with pristine beaches, mouthwatering cuisine, and warm hospitality. While these features certainly attract tourists, the Caribbean holds a plethora of undiscovered possibilities in […]

Full Story

BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights

October 25, 2023

Checking in on the South African BPO Industry

South Africa has long been a popular outsourcing destination for European companies due to its proximity, cost-effectiveness, and skilled workforce. However, US companies over the last few years […]

Full Story

BPO Industry, News & Insights, Offshore Outsourcing

September 6, 2023

The New Generation of Call Center Agents

As more Generation Z employees join the workforce, call centers and their clients are noticing a shift in worker attitudes. This new generation, often referred to as Gen […]

Full Story

BPO Industry, Call Center Management, News & Insights

August 21, 2023

Checking In on the Mexican Call Center Industry

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. While both countries’ economies […]

Full Story

BPO Industry, Nearshore Outsourcing, News & Insights

August 7, 2023

4 Ways to Reduce CX Outsourcing Costs

This post was originally published on 3/31/2022 and has been updated to reflect the latest information, stats, and trends. From housing to groceries, the United States has been […]

Full Story

BPO Industry, Call Center Management, Cost Savings, News & Insights