News & Insights

April 26, 2017

6 Elements to Effective Voice of Employee Programs

Many companies do their best to engage their employees and gather their feedback, but very few take action based on the feedback they receive. The article “What Employee […]

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News & Insights

April 26, 2017

5 Steps to Bring Customer Experience Into Your Company’s Culture

Customer experience teams have a very important job to do in order to provide customers with high quality customer experience; they need to change the entire company culture. […]

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News & Insights

April 26, 2017

6 Ways to Make a Customer-Centric Company

The customer experience is expected to be consistent across the board from your company. Customers want to receive accurate and stable information no matter which department of your […]

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News & Insights

April 26, 2017

Volunteering at Feed My Starving Children!

The crew at Outsource Consultants have just finished volunteering at Feed My Starving Children. We spent the morning packing food for children and families in Nicaragua. All of […]

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News & Insights

April 26, 2017

Why A Lead-To-Revenue Strategy May Be Necessary For Your Company

Were your final sales and marketing goals met last year? Whether your had the best results of your company’s history or fell short on your KPIs, there is […]

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News & Insights

April 26, 2017

What To Consider When Outsourcing To The Philippines In 2017

Corey Kotlarz, the president of Outsource Consultants, was recently interviewed and featured in the following article by Telus International. To read the article in its original location and format, please […]

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News & Insights, Offshore Outsourcing

April 26, 2017

Nearshore Call Center Locations: Trends and Hot Spots

The call center outsourcing industry is constantly evolving and it can be a challenge to stay up-to-date with the latest trends and the best call center outsourcing locations […]

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News & Insights

April 26, 2017

8 Helpful Customer Retention Strategies

Companies generally don’t thrive by only selling their products or services to new people. The best way to build a successful company is by creating a customer experience […]

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News & Insights

April 26, 2017

3 Ways Vulnerability Can Help You Become A Respected Company Leader

Companies often feel the need to present themselves as powerful through their advertising and marketing. They want consumers to view them as on a pedestal with no weaknesses. […]

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News & Insights

April 26, 2017

3 Ways To Gain Value From Your Customer Journey Map

There is no definitive right or wrong way to create a customer journey map, however, many people create the map only to see it sit as a decoration. […]

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News & Insights