News & Insights

Healthcare and medical call centers often claim to give patients and customers the best possible care. However, according to a recent article by Katie Owens, MHA and Richard […]

Your voice of the customer program won’t take care of itself. It needs to be nurtured through every phase of its existence. According to a recent article by […]

Outsource Consultants Rapidly Growing: Company Celebrates 3-Year Anniversary and Moves to New Office Outsource Consultants celebrated its three-year anniversary in June of 2016. Outsource Consultants has come a long […]

Does your company utilize customer surveys? More importantly, if you do send customer surveys, do your customers respond and do you listen to their feedback and change your […]

In a recent article, Jeremy Hyde offers some ideas for how to improve contact center quality programs. He suggests it’s not the best idea to judge contact center […]

The call center outsourcing industry is constantly changing. Technology and locations are always evolving, which means that it can be hard to keep up with the right information. […]

The article “Interoperability in the Call Center – A Natural Solution” by Matt Everly states that the most important role of a healthcare call center is to serve […]

People grow and learn throughout their entire lives, especially within their professions. This enables people to advance in their field and eventually achieve new discoveries and success. Unfortunately, […]

Many companies do their best to engage their employees and gather their feedback, but very few take action based on the feedback they receive. The article “What Employee […]

Customer experience teams have a very important job to do in order to provide customers with high quality customer experience; they need to change the entire company culture. […]