News & Insights

Many pundits claim that we are in a new “Age of the Customer,” with advantages (and drawbacks) for both customer-facing companies and the consumers themselves. Nearshore Americas recently […]

I’m going to tell you something shocking…people won’t always be happy with their contracts. Speechless? I know, it caught me by surprise, too! Sometimes this happens in the […]

You want your business to do well? Then you have to make sure your customers have only good things to say about you. The following tips are from […]

You’re a small business owner and you’re swamped. There are tasks that would benefit greatly from being outsourced, but outsourcing is only for large companies, right? Wrong! The […]

6 Key Factors to Consider when Selecting an Outsource Call Center So, you’re considering call center outsourcing? There are probably a lot of questions you have and maybe […]

Corey Kotlarz, President of Outsource Consultants, was recently interviewed by Darren Prine, VP of Sales at Connect First, Inc. and cloud contact center technology advisor. The following is the […]

If you’re interested in outsourcing with a call center, we can help at no charge! Outsource Consultants are call center experts with over 25 years of outsourcing industry […]

If there’s one thing we can say about the contact center industry, it’s that it’s constantly evolving. It’s gone from strictly brick-and-mortar centers that only took calls, to […]

Would you feel comfortable reading your credit card numbers out loud to a cashier at the local grocery store while multiple people are standing around you? Of course […]

It’s challenging to work in a contact center. The expectations from management alone can be stressful, and when you add to that the stress of handling inbound customer […]