News & Insights

Since the Affordable Care Act first launched in full force, there have been a number of states that have had some problems getting their Health Connect call centers […]

In a ruling that might well have an impact on call centers throughout the U.S., a judge in Ireland has told financial institutions they will have to provide […]

It’s easier than ever to work outside of the office with smart phones, laptops, tablets, cloud computing, video chatting and instant messaging keeping workers connected and productive. Yet […]

According to an article by Destination CRM, work-at-home solutions are transforming call center operations – especially with the cloud. A summary of that article is below: The Cloud […]

Gonzalo Garcia of TMF Group, recently wrote an article on Mondaq.com on 7 tips for choosing a BPO provider. A summary of that article is below: As a […]

Many pundits claim that we are in a new “Age of the Customer,” with advantages (and drawbacks) for both customer-facing companies and the consumers themselves. Nearshore Americas recently […]

I’m going to tell you something shocking…people won’t always be happy with their contracts. Speechless? I know, it caught me by surprise, too! Sometimes this happens in the […]

You want your business to do well? Then you have to make sure your customers have only good things to say about you. The following tips are from […]

You’re a small business owner and you’re swamped. There are tasks that would benefit greatly from being outsourced, but outsourcing is only for large companies, right? Wrong! The […]

6 Key Factors to Consider when Selecting an Outsource Call Center So, you’re considering call center outsourcing? There are probably a lot of questions you have and maybe […]