News & Insights

Fonolo recently wrote an article on the importance of benchmarking. Below is a summary of that article: It is becoming increasingly clear that benchmarking is essential for contact […]

There’s no question data impacts most industries. It’s a primary tool businesses use to learn more about their customers, their target audience. 1to1 Media recently wrote an article […]

Very few things can damage a company’s reputation, as does a security breach, compromising sensitive data. An article by Customer Experience Report recently wrote an article on how […]

Airports always provide numerous sources of frustration. Something always goes wrong and there is always something that gets on your nerves. Yet, we suck it up, grit our […]

With news that the United States is making a comeback when it comes to the call center, it shouldn’t come as a surprise that those call centers are […]

Since the Affordable Care Act first launched in full force, there have been a number of states that have had some problems getting their Health Connect call centers […]

In a ruling that might well have an impact on call centers throughout the U.S., a judge in Ireland has told financial institutions they will have to provide […]

It’s easier than ever to work outside of the office with smart phones, laptops, tablets, cloud computing, video chatting and instant messaging keeping workers connected and productive. Yet […]

According to an article by Destination CRM, work-at-home solutions are transforming call center operations – especially with the cloud. A summary of that article is below: The Cloud […]

Gonzalo Garcia of TMF Group, recently wrote an article on Mondaq.com on 7 tips for choosing a BPO provider. A summary of that article is below: As a […]