News & Insights

Contact centers may be moving to virtualization for their software, but virtualizing their people causes some hesitation. SearchCRM recently posted an article about in-house call centers versus virtual […]

Courtesy of: Infographic World   Outsource Consultants are call center experts with over 25 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing […]

Is your company looking for a call center service? Some services offer more than others, so it pays to do some research beforehand so that you find the […]

It is often said, “When all you have is a hammer, everything looks like a nail.” Many companies view employee attrition the same way and try to apply […]

How do you deliver exceptional customer care? Do you ensure that no customer waits on hold longer than five minutes? Do you allow your agents to adjust the […]

MarketsandMarkets recently posted a press release on Digital Journal regarding their report “Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by […]

If you’re like many across the contact center profession, you’re about to enter the budgeting cycle for 2015. So what better time to take stock of the understanding […]

Insidearm.com recently wrote an article on why the future is moving more towards the cloud. A summary of that article is below: During the past decade, the cloud […]