News & Insights

Many phrases are booming in the call center industry. One phrase in particular that has become popular, and for good reason, is cloud based call center software. CMSWire […]

Most of you have probably used a chat option on a business website. Maybe you’ve even considered using chat on your own site. ConnectFirst recently posted an article […]

Contact centers may be moving to virtualization for their software, but virtualizing their people causes some hesitation. SearchCRM recently posted an article about in-house call centers versus virtual […]

Courtesy of: Infographic World   Outsource Consultants are call center experts with over 25 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing […]

Is your company looking for a call center service? Some services offer more than others, so it pays to do some research beforehand so that you find the […]

It is often said, “When all you have is a hammer, everything looks like a nail.” Many companies view employee attrition the same way and try to apply […]

How do you deliver exceptional customer care? Do you ensure that no customer waits on hold longer than five minutes? Do you allow your agents to adjust the […]

MarketsandMarkets recently posted a press release on Digital Journal regarding their report “Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by […]