News & Insights

When contacting call centers being outsourced in countries other than the United States, it’s easy to forget about time zone changes. These employees are awake and working while […]

With all of the advances in technology in the last few years, it’s no wonder technology in the healthcare industry is taking strides of it’s own. Now, patients […]

Response Magazine recently published an article about Twitter’s new offer of a click-to-call direct response option. A summary of this article is below: Twitter – New Direct Response […]

There are many challenges in business – these challenges range from basic administrative to complicated in the executive offices and in various branches between. One challenge in particular, […]

Disasters can happen at any moment – with days of notice or none at all. Being prepared for these disasters, especially with your company, is vital. TechTarget recently […]

MultichannelMerchant recently posted an article describing upselling and using incentive programs for employees to be successful. A summary of this article is below: Give Agents Incentive for Upselling […]

With all of the options available for cloud technology these days, your company may be considering investing in a cloud-based contact center solution. But how do you know […]

Mobile is developing at lightning speed—literally by the day. It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who […]

Many phrases are booming in the call center industry. One phrase in particular that has become popular, and for good reason, is cloud based call center software. CMSWire […]

Most of you have probably used a chat option on a business website. Maybe you’ve even considered using chat on your own site. ConnectFirst recently posted an article […]