News & Insights

October 28, 2024

Kenya Call Center Services: The Best-Kept Secret in Africa Outsourcing?

If you’re exploring outsourcing options, call center services in Kenya should be on your radar. Located in East Africa, this country is gaining attention from global businesses for […]

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BPO Partner Selection, Call Center Management, Cost Savings, News & Insights, Offshore Outsourcing

October 3, 2024

Guatemala: Your Next Call Center Haven

Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights

September 5, 2024

BPO Rate Hikes on the Table? Here’s How to Respond | BPO Health Check

What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]

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BPO Industry, Call Center Management, News & Insights, Outsourcing Strategies

Tom Luther and Andrew Griffiths discuss AI CX strategies in an Outsource Consultants webinar.

August 20, 2024

From Sci-Fi to CX Reality: Making AI Promises Come True

In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]

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BPO Industry, Cost Savings, News & Insights, Outsourcing Strategies

August 15, 2024

Your BPO Partner Missed Key KPIs – How to Address It | BPO Health Check

What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]

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BPO Industry, Call Center Management, News & Insights

August 8, 2024

Help! Leveraging BPOs and Technology for Superior Customer Experience

Hosted by Rob Dwyer, Next in Queue features customer experience, contact center, customer support, customer success, training, leadership, and technology experts and practitioners from around the globe. From […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, News & Insights

July 30, 2024

Dominican Republic: A Growing and Diverse BPO Industry

The Dominican Republic has become a major player in the call center and Business Process Outsourcing (BPO) industry. Here’s a look at its impressive rise: 1990s: The Seeds […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, News & Insights

Tom and Andrew of The Bald and The Beard exploring common outsourcing myths in their latest episode.

May 14, 2024

The Bald + The Beard | Episode 2: Debunking MORE Outsourcing Myths

In the second episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths continue their exploration of outsourcing in the customer experience (CX) sector, this […]

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BPO Industry, BPO Partner Selection, Call Center Management, Cost Savings, Customer Service, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Outsourcing Strategies

May 8, 2024

Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence

History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. It all started back in… 1981: Colombia […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, News & Insights

April 3, 2024

Why the Philippines (Still) Remains a Top Outsourcing Destination

Let’s start from the start. The History of Outsourcing in the Philippines It’s easy to take for granted the supremacy of the Philippines as a call center outsourcing […]

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BPO Industry, BPO Partner Selection, Call Center Management, News & Insights, Offshore Outsourcing, Philippines