January 27, 2025
Contact Center Key Performance Indicators to Improve CX
Boost efficiency with contact center key performance indicators. Explore essential metrics, practical tips, and real-world case studies to enhance success.
News & Insights
January 7, 2025
Egypt: Ancient Wonders and Modern BPO Opportunities
Egypt has emerged as a strategic location for businesses seeking to optimize their operations and expand their global reach. With a rapidly growing ICT sector, boasting a nearly […]
December 9, 2024
Wish Your BPO Did More with Technology? | BPO Health Check
A mismatch between a company’s technology strategy and its BPO partner’s approach creates significant challenges. Some partners overstep, pushing their own tech roadmap and sidelining your CX goals. […]
December 4, 2024
The Bald + The Beard | Episode 4: Debunking CFO CX Myths
In the fourth episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths delve into the complex dynamics between CX leaders and CFOs. This episode […]
October 28, 2024
Kenya Call Center Services: The Best-Kept Secret in Africa Outsourcing?
If you’re exploring outsourcing options, call center services in Kenya should be on your radar. Located in East Africa, this country is gaining attention from global businesses for […]
October 14, 2024
The Bald + The Beard | Episode 3: The Myth of Standalone CX AI
In the third episode of The Bald + The Beard, hosts Tom Luther and Andrew Griffiths tackle one of the most pervasive myths in the CX space: that […]
October 3, 2024
Guatemala: Your Next Call Center Haven
Nestled in Central America, Guatemala is a country rich in history, culture, and natural beauty. Bordering Mexico to the north and Belize to the east, Guatemala offers a […]
September 5, 2024
BPO Rate Hikes on the Table? Here’s How to Respond | BPO Health Check
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]
August 20, 2024
From Sci-Fi to CX Reality: Making AI Promises Come True
In our recent webinar “From Sci-Fi to CX Reality,” hosts Tom Luther and Andrew Griffiths (The Bald and The Beard) delve into the transformative journey of artificial intelligence […]
August 15, 2024
Your BPO Partner Missed Key KPIs – How to Address It | BPO Health Check
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough […]