Customer Service

Large companies can easily provide a customer experience that’s customized for each individual consumer. However, an article by Fred Chua points out that many small to mid-sized businesses […]

Companies can put as much effort into marketing as they want, but nothing truly beats organic word-of-mouth positivity from customers. An article by Mark Nicholson discusses this topic […]

Have you ever encountered customer service that didn’t meet your needs? Join the club! We’ve all experienced customer experiences filled with counterintuitive assistance. Krysta Gahagen recounts such an […]

In a recent article, Abhinav Marla discusses how communication is the key to a healthy relationship between a company and a third-party vendor. Having quality communication can take […]

There are many factors that go into selecting an outsource call center partner, including location, quality, scalability, price, culture, and many other criteria. However, one thing that many […]

A recent article by Javier Jimenez gives advice on how to make loyal customers out of your website visitors through a quality digital experience. This includes: Sharing data […]

A recent article by Martin Powton discusses what it takes to have successful chat bots. One of the major keys is to be honest with customers and let […]

Melissa Thompson’s recent article points out that customers will stay on hold longer if there is music playing than if there’s only silence while they wait. However, for […]

In a recent article, Daniela gives the following tips for call centers to improve themselves and avoid complacency: Game plan changes based on self-assessment and the state of […]