Customer Service

September 5, 2018

4 Primary BPO Markets and What They Mean to Your Company

Business is always developing, and with more growth comes higher demands on employees. One department that gets hit the hardest by drastic company growth is customer service. Customer service […]

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Nearshore Outsourcing, BPO Industry, Customer Service, Offshore Outsourcing

August 30, 2018

Managed Operations & Seat Leasing: Alternatives to Traditional Call Center Outsourcing

Companies on the rise can expect rapid departmental growth. The more needs you have as a result of more customers, the more roles you need to fill in […]

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BPO Industry, Customer Service

August 29, 2018

Is Your Contact Center’s Agent Training Strategy Working?

People don’t remember everything. In a recent article, Anand Subramaniam states that humans retain less than 5% of information a month after learning it. Contact center agents are […]

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BPO Industry, Customer Service

August 28, 2018

Creating a Contact Center Environment that Makes Customers Happy on their First Call

A recent article by Bill Price gives the viewpoint that first contact resolution (FCR) can be the most important contact center metric that drives customer satisfaction. However, it’s […]

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Customer Service

August 23, 2018

The Significance of a Fluid Customer Journey, and How Contact Centers Help

Does it feel like focusing on customer experience isn’t giving you a proper return on investment? Don’t worry, you’re not alone. In a recent article, Michelle Palomera says […]

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Customer Service

August 22, 2018

Contact Centers Help Your Retail Staff from Burning Out During Holiday Spikes

A recent article by Brian Hannon discusses the significance of long-term retail opportunities. Many companies in the retail industry put a major emphasis on holidays such as Black […]

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Customer Service

August 21, 2018

Finding the Right Contact Center is Extremely Important for Small Businesses

Profit, profit, profit. This is the most important thing for major, public companies. The goal is to make as much money as possible to satisfy your investors and […]

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BPO Partner Selection, Customer Service

August 16, 2018

4 Benefits of Contact Centers with Remote Agents

Do lifelong customers exist anymore? Yes, but it takes a lot more work than it used to, especially with how easy it is to research competitive pricing for […]

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At-Home Agents, Customer Service

August 15, 2018

3 Omni-Channel Contact Center Solutions to Help Your Company Serve Gen Z

Enough about millennials, let’s talk about Gen Z. A recent article by Ford Blakely discusses this generation of people who were born after 1996 and have never known […]

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Customer Service

August 14, 2018

4 Social Media Services Contact Centers Provide Businesses

A recent article by Manuel Solis discusses customer engagement. Not just a company’s attempts at engaging with their customers, but customers engaging with the company as well. In […]

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Customer Service